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Covid-19 Community Safety

The health and safety of our community is always The Wooly Yarn’s top priority. Our platform enables millions of Canadians to connect and find what they need. With that said, and particularly in light of the uptick in outbreaks of COVID-19, every one of us has a role to play in preventing the virus from spreading.

The situation continues to evolve daily, and Health Canada has deemed the risk to Canadians as high. As a result, Health Canada is asking Canadians to avoid non-essential gatherings or contact with other people and practice physical distancing, proven to be one of the most effective ways to reduce the spread of illness during an outbreak.

The pandemic is evolving quickly and regions across the country are experiencing different volumes of outbreaks of COVID-19. Check out these resources from the Public Health Agency of Canada on where to get COVID-19 information specific to your province or territory.

The The Wooly Yarn community is no exception.

We ask all users to do their part in promoting public health. If you are planning to transact we ask all of our users to do so with care. There are some measures we ask all users take to help keep yourselves and your community healthy.


Transact with care

We are proud of the role The Wooly Yarn has always played in bringing people together. However, as we work together to prevent the spread of COVID-19, we’re echoing Health Canada’s ask to Canadians to practice physical distancing.

Please consider other ways to use our platform to connect that do not require in-person transactions.

If you choose to transact, please consider these options for contactless transactions for sellers or minimizing in-person contact. Additionally, to better protect yourself and others, and to learn the impact COVID-19 has on your own community, check out these resources from the Public Health Agency of Canada on where to get COVID-19 information specific to your province or territory, and follow the necessary protocols specific to your region.


If you need to meet

If you need to meet in person, ensure you wear a non-medical mask or cloth face covering and maintain a distance of at least 2 arms-length (approximately 2 metres) to help stop the spread of COVID-19. When transacting in person, please keep in mind our Safety Tips and follow federal government measures.

Importantly, if you are sick, stay home, and if someone in your household is sick, stay home. Follow Health Canada’s guidance and wait until everyone in your household is better before making a transaction, including buying or selling without meeting.


Practice good hygiene

Whether selling in person or through other means, all users should clean items as per Health Canada’s guidance.

We also recommend that buyers receiving an item clean the item and wash their hands before touching their face.

We recommend all users visit the Health Canada page on Coronavirus (COVID-19) prevention to learn more about precautions to take at this time.

We encourage users to continue to flag any ads they deem incorrect, misleading or deceptive to our Help Desk team.